Along with our partners, Microsoft provides financial institutions and organizations with customer experience management solutions that enable more meaningful and relevant customer experiences across all channels. Together, we provide critical assistance to manage the vast amount of customer data that creates those experiences. We can help you consistently drive value across channels while opening up opportunities to transcend legacy system limitations and accelerate modernization.
Key to all these efforts are the powerful capabilities of cloud solutions and technology to better manage data, make decisions, and delight customers. It’s all part of the many ways Microsoft and our partners help financial institutions achieve and exceed key business outcomes such as:
With Amperity, brands can build a first-party data foundation to fuel customer acquisition and retention, personalize experiences that build loyalty, and manage privacy compliance.
Fast-evolving customer service expectations demand that you can easily and securely access and leverage customer data. It’s essential to maintaining loyalty and building relationships, as well as ensuring additional sales. From federated learning to large language models, AI is at the core of advances in democratized data analysis and management—and data makes AI possible. Turn to Microsoft and our partner ecosystem to help enable everyone at every level of your organization to make confident decisions using up-to-the-minute analytics. We can show you new ways everyone—from developers to data scientists to financial analysts—can do more with data using AI and machine learning on Microsoft Azure.
Below you’ll find key solution partners within our global ecosystem. Each partner has been thoroughly vetted and brings proven expertise in data and AI for financial service organizations. Learn more about each of them to find the one that’s right for your challenges.
Adobe Real-Time Customer Data Platform (RTCDP) unifies customer data from internal and external sources and combines it into actionable people and account profiles that can be updated in real time and shared instantly with almost any application.
Adobe Journey Optimizer is an omnichannel customer engagement application that enables brands to know your customer and the context of their interactions, orchestrate and automate real-time customer journeys, and personalize messages and offers at scale.
Adobe Customer Journey Analytics helps organizations visualize the entire customer journey, moving beyond single-channel interactions to identify meaningful cause-and-effect relationships between customer interactions across channels.
With Amperity, brands can build a first-party data foundation to fuel customer acquisition and retention, personalize experiences that build loyalty, and manage privacy compliance.
Backbase's mission is to empower banks to reimagine and modernize their IT and business operations with a strong customer-centric focus by redesigning the banking process around the customer.
DXC Intelligent Boost is a next-generation IoT end-to-end platform that provides actionable analytics.
DnA Accelerator for Financial Services
Unify and automate your financial processes with our industry-specific blueprint.
Insight Connected Platform leverages Microsoft Azure to provide a scalable foundation for any financial services space.
NICE CXone is an industry-leading, next-generation cloud contact center platform and the only enterprise-grade CCaaS solution running on Azure.
Launch new banking propositions and accelerate digital transformation by using PwC's deep industry expertise combined with enterprise-grade solutions from Microsoft.
Financial services providers need to comply with compliance, legal, and regulatory requirements around retention, eDiscovery, and supervision of electronic communications from Microsoft Teams.
Wipro Energy Data Centricity services and capabilities, built on the Microsoft Cloud, unlocks the value in your data.